JerseyZone refers to the company operating under the name JerseyZone, including its subsidiaries, successors, and permitted assigns;
PDPA means the Personal Data Protection Act 2010 (Act 709).

1. About this Policy

JerseyZone is committed to protecting your privacy and processing your personal data in accordance with the responsibilities under the PDPA. The purpose of this Personal Data Protection Policy is to set out how JerseyZone will use and protect the information you provide us, which will be subject to the personal data protection principles under PDPA.

‘Personal Data’ refers to any data, including but not limited to name, address, email address, contact number, or any chain of information, whether true or not, that allows an individual to be identified from the said data.

2. Collection of Personal Data

The personal data we collect about or relating to you depends on the circumstances in which we interact with you. We will only collect personal data for purposes directly related to our business activities and when it is necessary.

Your personal data will be collected during your interactions with us, including but not limited to transactions and communication. We may also collect your personal data from various sources such as events, seminars, roadshows, campaigns, customer satisfaction surveys, or forms filled at our outlets and/or offices.

Some examples where we may collect your personal data include:

  • When you complete purchase orders or applications for our products (in person, by mail, or electronically);
  • When you register your details on our website, apps, or at our outlets;
  • When you communicate with us directly via our customer service or through our staff regarding our products;
  • When you conduct transactions like refunds or product replacements;
  • When you enter promotions, contests, or campaigns, or use devices within our outlets;
  • When you participate in surveys or research we conduct; and
  • If you are a job candidate, when you fill out forms for recruitment and assessment, or when we collect data from your nominated referees with your authorization.

We may also receive, store, and process your personal data from third parties, regulatory bodies, and law enforcement authorities to deliver products, perform agreements, and comply with legal obligations.

3. Your Consent

By providing your personal information, you are deemed to have consented to us collecting, using, processing, and disclosing your personal data in accordance with this Policy and under PDPA.

4. Purpose of Collecting and Processing Your Personal Data

JerseyZone collects, uses, and discloses your personal data for the following purposes:

  • Responding to your queries, complaints, feedback, and requests;
  • Verifying your identity and processing payments;
  • Maintaining and improving our customer relationships;
  • Providing you with information and/or updates on our products, upcoming promotions, and events we organize or that may interest you;
  • Direct marketing via SMS, email, or other communication channels if you have subscribed to our membership or loyalty programs;
  • Conducting market research, surveys, customer profiling, internal marketing analysis, and statistical or trend analysis;
  • Performing audits, risk management, and security purposes;
  • Investigating and preventing unauthorized or illegal activities;
  • Enabling us to fulfill obligations or enforce rights under agreements we are party to;
  • Internal administrative purposes and maintaining/updating records;
  • Performing background checks and verifications in recruitment and commercial transactions.

If you do not consent to processing your personal data for any of the above purposes, please notify our customer service department.

5. Protection of Your Personal Data

JerseyZone ensures that your personal data is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. We will not sell, rent, transfer, or disclose your personal data to any third party without your consent, except in the following cases:

  • To our successors-in-title;
  • To any party under a confidential obligation that has undertaken to process your personal data on our behalf, such as auditors, consultants, lawyers, and professional advisers;
  • To government agencies, law enforcement authorities, and statutory bodies as required by law;
  • To payment platforms for processing and verifying payments related to your purchases;
  • To financial institutions, merchants, and credit card organizations for commercial transactions;
  • To third-party credit reporting or employment agencies for recruitment or assessment purposes;
  • To share your name, photographs, and other relevant personal data in the event you win a contest, promotion, or lucky draw organized by us or a third party.

6. Refusal to Give Consent to This Policy

The collection of your personal data by us is mandatory depending on your dealings with us. If you refuse to give consent for us to collect your personal data, we may not be able to provide products or proceed with any dealings.

You can opt out of receiving marketing and promotional emails or other communication channels at any time by unsubscribing or contacting us to withdraw your consent.

7. Security

JerseyZone ensures that personal data is stored securely using up-to-date software. Access to personal data is restricted to personnel who require access for business purposes. However, we do not guarantee that there will be no unauthorized access or accidental disclosure due to malicious activities, hacking, or errors in our website programming.

When personal data is deleted, it will be done securely so that it is irrecoverable. We will also have backup and disaster recovery solutions in place.

8. Data Storage & Retention Period

Your personal data will be stored in our internal and external servers. We retain your personal data for as long as necessary based on the nature of our dealings with you.

For example:

  • Your personal data will be retained for as long as your account remains active or for a short period after closing an account;
  • Customer service data will be kept for a period necessary to resolve complaints or queries;
  • Transaction data may be retained for as long as required for tax and accounting purposes;
  • Recruitment data will be retained for 6 months after an unsuccessful job application.

We may retain your personal data beyond these periods if required to meet legal, regulatory, operational, or accounting obligations.

9. Accuracy

JerseyZone strives to keep your personal data accurate, complete, and up-to-date. We encourage you to ensure that the data you provide is accurate and inform us of any updates or changes.

10. Rights to Your Personal Data

Under the PDPA, you have the right to request access to or request correction of your personal data. You may also request a copy of your personal data for a processing fee.

11. Amendment & Prevailing Policy

JerseyZone reserves the right to change this policy at any time. If there is a conflict between the English and other language versions of this policy, the English version shall prevail.

12. Contact

For any inquiries related to this policy, please contact JerseyZone at our customer service department via email: contact@jerseyzone.net.

END OF POLICY