We appreciate your business with us. Please take note of our return and refund policy, which is as follows:
Return Policy for Non-Customized Items
We want you to be completely satisfied with your purchase. If, for any reason, you wish to return an item that is not customized, please take note of the following terms:
- Return Window: Returns must be requested within 14 days of receiving the product.
- Pre-Return Contact: Before returning the item, please contact us via email to receive the return address and further instructions.
- Return Shipping Fees: The customer is responsible for all return shipping fees.
- Item Condition: The returned item must be in its original, unused condition, with all tags and packaging intact.
Please note that customized items (e.g., items with custom names or designs) are not eligible for return.
Return Process
- Once we receive the returned item in the specified condition, we will process your return and issue a refund via your original payment method, or offer a store credit, based on your preference.
Refunds
- Refunds will be issued to the original payment method once the returned product has been received and inspected.
- Refunds may take up to 7 business days to be processed after we receive the returned item.
If you have any questions or need assistance with the return process, please feel free to contact us via email. Our customer service team is ready to assist you.
Need help?
Contact us at contact@jerseyzone.net for questions related to refunds and returns.